Insurance Claims

Insurance claims are never fun—but they don’t have to be hard. We’ll help you achieve the best possible outcome. Our insurance companies will assign an adjuster, and we’ll be there throughout the whole process if you have any questions or concerns.

Whether it’s for home, auto or business, claims need to be addressed by severity. The first thing to do is ensure your own safety and then minimize loss as best you can while an adjuster looks into your situation.

Steps for making a claim

Step 1: Ensure everyone is safe

The health and safety of yourself and others is a priority. In all cases, medical safety and awareness should be your first and foremost concern. Call 911 if it’s an emergency, or seek medical attention if needed.

Step 2: Stay calm

We’re here to help you through this process. Depending on the severity of the damage/loss, use your best judgement to contact us as soon as it’s convenient to do so.

For auto accident claims, try to get the name and telephone number of an independent witness (someone not involved in the incident but who may have seen it). Collect as much information as possible. This includes driver’s licence, licence plate and any insurance and personal information of a third party (if there is one). You will also need to know the vehicle’s make and model. Call the police if damages are estimated to be over $2,000.

For home claims, contact the police if the cause of the loss/damage is a criminal offence. Try to minimize any damage to the best of your ability until a claims representative can help you. For example, if you’re dealing with water damage, turn off your water.

Step 3: Contact us during business hours

Call us toll free at 1-866-458-88801-866-458-8880 or locally at 780-458-1441780-458-1441. Discussing your situation with us first allows us to help you determine if your claim needs to be submitted to the insurer automatically. In some cases, we may tell you that your claim doesn’t require further action. This can protect you.

Step 4: Contact during off hours

In any emergency, if you can’t reach us directly, call the 24-hour numbers available through Canadian Claims Services at 1-877-443-18771-877-443-1877 or the numbers provided by your insurance company. Links to our various insurers can be found on the side bar.